My Account

Question Is an account necessary for placing an order?
AnswerAlthough you can order as a guest, having a Ala Rasi account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.
Question How do I make an account?
AnswerTo create your very own Ala Rasi Online Account, follow these simple instructions:

  • Click on the ‘Sign In’ button on the top right-hand corner of the home page
  • Click on the ‘Create an Account’ button at the bottom of the screen

Question What if I forget my password?
Answer

In the event of a forgotten password, simply:
  • Click on ‘Forgot Password’ on the sign in page
  • Enter your email address
  • Click on the link sent to you in your email address
  • Enter your new password

Question How can I update/edit my shipping or billing address details?
AnswerGo to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
Question Where can I view my order history?
AnswerYour order history will be available on your Dashboard on your Account page

Payments

Question What payment options do I have?
AnswerCash on Delivery (available nationwide)
Question What are the conditions for Cash on Delivery (COD)?
Answero avail COD, please follow these instructions.

  • At checkout, select ‘Cash on Delivery’
  • Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)

Question Is Cash on Delivery (COD) available internationally?
Answer

Unfortunately, COD is only available in Pakistan.

Question Can the billing address differ from the shipping address?
Answer

For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

Question How do I redeem discount code?
Answer

To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.

Question Can I pay COD with a cheque?
Answer

Unfortunately, for logistical reasons, we only accept cash for COD orders.

Question Is there any form of advance payment required for COD?
Answer

No, you need only pay the full amount in cash once your parcel is delivered to you.

Delivery

Question What is the delivery time?
AnswerLocal Order delivery can take between 1-5 working days, and International delivery can take between 3-7 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order. During SALE delivery time is up to 15 working days.
Question What are the delivery charges for local orders?
AnswerAla Rasi provides free shipping Nation wide
Question Does the price of the order include shipping charges?
Answer

Shipping charges are mentioned separately as a part of the order on the check-out page. Final amount charged will include shipping charges.

Question What manner of shipping do you use?
Answer

We use M&P for local orders.

Question How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Answer

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

Question Can I get the shipping/billing address of an order changed after it has been processed?
Answer

t is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92 321 8285991  and check if your order has been dispatched or not.

Security

Question Is my personal information kept secured?
AnswerAll payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.
Question What are cookies and why should I know about them?
AnswerA cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

Exchanges

To make a partial exchange, call customer service at +92 321 8285991  and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.